The Case AGAINST AbleNet for Misleading the Users of Speech Technology Devices
Tobii Dynavox is taking legal action against AbleNet, Inc. to address serious concerns about how communication devices are delivered, supported, and billed.
Why This Matters to You
Speech generating devices are medical tools that require proper evaluation, delivery, and ongoing support for all end users. When these standards are not followed, it can impact patient outcomes, clinician effectiveness, and the integrity of the healthcare system.
Key Areas of Concern
Patient Outcomes
When devices are not properly evaluated and configured, patients may not receive the communication support the tools were designed to provide – potentially affecting long-term outcomes.
Learn MoreSupport for Professionals
Clinicians play a critical role in assessment, device customization, and ongoing training throughout the patient journey and care process. Reduced clinical involvement can limit the effectiveness of care.
Learn MoreFunding Integrity
Speech generating devices are covered medical equipment. Proper processes help ensure compliance with payor requirements and responsible use of resources.
Learn MoreResponsible Distribution
These devices require more than delivery. Ongoing support, setup, training, and long-term clinical guidance for patients and caregivers are essential parts of responsible care.
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Frequently Asked Questions
Read AllTobii Dynavox has filed a lawsuit to stop what it believes are illegal practices by AbleNet involving the unauthorized exploitation of TD Snap software and the way communication devices are delivered, supported, and billed. This action by Tobii Dynavox is intended to protect patients, clinicians, and the standards surrounding how essential communication devices are delivered and supported.
Tobii Dynavox alleges that AbleNet has engaged in a long-running practice of using Tobii Dynavox software on its own devices without permission and authorization. The complaint states that AbleNet has taken deliberate steps to enable use of TD Snap on its hardware while avoiding the licensing, integration, and support responsibilities that healthcare payors require.
Speech generating devices require proper setup, customization, and ongoing support to be effective. The lawsuit raises concerns that when these steps are bypassed or fragmented, patients may not receive the full benefit of the technology, potentially impacting communication success for users of these devices over time.
The complaint alleges that AbleNet’s practices create confusion about whether its devices are fully integrated speech generating devices and whether they are supported by Tobii Dynavox. This can lead patients and clinicians to believe they are receiving a level of integration and support that is not actually provided by Tobii Dynavox, causing reputational harm to Tobii Dynavox.
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